Reset a forgotten password

Steps

1. On your organisation's login page, click Forgot password?
2. Enter your Email and click Send reset link.

   

3. Open the email "Reset your password" and click Choose a new password.
4. Enter your New password twice and click Set password.
5. Sign in with the new password.

Good to know

• The page always says "If that email has an account here, we've sent it a link…" — we don't confirm whether an email has an account, for your security.
• The link works once and expires after 60 minutes. If it has expired, you'll see "Link expired"; just request a new one.
• Resetting your password signs you out on every device. Tablets using that login will need the new password.
• No email? Check your spam folder, then see Emails aren't arriving. An admin can also set a new password for an access account in Admin → Users.