Sign-in tablet problems

The tablet is back at the login page

Something signed it out. Usually one of:

• the access account's password was changed, or the account was revoked, in Admin → Users;
• the browser is in private mode, or clears cookies when closed;
• the tablet hadn't been used for a long time.

Sign in again with the access account. To stop it happening, use the browser in normal (not private) mode and keep the tablet on.

An error appears when someone taps their name

• "This page has expired — please refresh and try again." — the page was open a long time. Refresh it and try again. Refreshing clears most errors.
• "Person is not active/assigned to this site." — an admin changed that person since the page loaded. Refresh the page.
• "Account unavailable" — see Payment problems and suspended accounts.

Someone is missing from the screen

In Admin → People, check that the person is Active and that this site is one of their Allowed sites (or that they have no sites chosen, which means all sites). Then refresh the tablet.

"Site not found"

The site has been deactivated or archived in Admin → Sites. Activate it again, or point the tablet at another site using All sites.

The logo or deliveries button is missing

• Company name showing instead of a logo? Upload one in Settings.
• No Deliveries button? Turn deliveries on for the site.