I can't sign in

"Incorrect email or password."

• Check you're on your organisation's own address, for example yourcompany.clavarius.io.
• Check the email for typos, and that Caps Lock is off.
• Still stuck? Reset your password.

For your security, the message is the same whether the email or the password is wrong.

"Too many failed attempts…"

After several wrong passwords, sign-in is paused for a few minutes. Wait, then try again carefully — or reset your password instead of guessing.

"We couldn't find that organisation — check the address."

The web address is wrong. Ask your admin for your organisation's exact address.

"Account unavailable"

Your organisation's account is suspended, its trial has ended, or it has been closed. Contact your admin — see Payment problems and suspended accounts.

It worked yesterday

You may have been signed out because:

• the password was changed or reset (this signs out every device);
• an admin removed your access;
• the browser cleared its cookies, or you're in private browsing.

Still stuck?

Your organisation's admin can reset access-account passwords in Admin → Users. If you're the admin and can't get in, email support@clavarius.io from the email address you sign in with.