Payment problems and suspended accounts
A payment failed
Admins see: "Your last payment failed. Please update your payment details to avoid interruption." Everything keeps working for now.
To fix it: go to Admin → Subscription → Manage billing & payment details and update your card.
Trial ended, suspended or cancelled
| What you see | Why |
|---|---|
| "Your free trial has ended. Choose a plan to keep using Clavarius." | The trial finished without a plan |
| "This account is suspended." | Payment wasn't received |
| "This subscription has been cancelled." | The subscription was cancelled |
While this lasts:
- Sign-in tablets show "Account unavailable … Please contact your administrator." Staff and visitors can't sign in, and the Signed-in List can't be sent.
- View-only links show "Link not found".
- Admins can still sign in, but only reach Subscription, Data & privacy, My account and Log out.
Nothing is deleted. Choose a plan or update your payment details on the Subscription page, and everything starts working again straight away, including the tablets.