Emails aren't arriving

1. Check the email log

Go to Admin → Email Log and find the email.

• Not listed — it was never sent. For a Signed-in List, check recipients are set in Settings. For a delivery, check the person has an email in Admin → People, or that company contacts are set in Deliveries.
• ✕ Failed — hover over it to see why. Often it's a mistyped address.
• ✓ Sent — Clavarius handed it over for delivery. Carry on below.

2. Check spam and quarantine

Emails come from Clavarius. Check spam or junk folders, and ask your IT team whether the email system quarantined it. Adding the sender to your safe senders list prevents it happening again.

3. Check the address

Invalid addresses are dropped when settings are saved, so open the settings again and check the list really contains the address you expect.

4. Email limits

To protect against misuse, each organisation can send a limited number of emails in a short time. If you hit the limit you'll see "Email limit reached" — wait and try again. If you regularly need more, contact support@clavarius.io.